Updated January 18th, 2022
Important information about T-Mobile Fiber’s Broadband Internet Access Services and Open Internet Disclosures
T-Mobile Fiber is committed to providing its customers with a great Internet access experience. This page provides information about T-Mobile Fiber’s Broadband Internet Access Services. “Broadband Internet Access Services” refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. T-Mobile Fiber’s Broadband Internet Access Services are provided over Pilot Fiber’s wired fiber-optic network. The network practices and performance characteristics, and T-Mobile Fiber’s commercial terms, are described below. This page also includes links to other T-Mobile Fiber documents containing further information applicable to our Broadband Internet Access Services.
For questions or concerns not addressed here, you may use the chat feature on the www.t-mobilefiber.com website.
What terms and conditions apply to T-Mobile Fiber's Broadband Internet Access Services?
Broadband Internet Access Services are subject to the T-Mobile Fiber Terms and Conditions at www.t-mobilefiber.com/terms. Specific information about our Broadband Internet Access Services can be found under the heading “WHERE, HOW, AND WHEN DOES MY SERVICE WORK?” Certain uses of our network are also prohibited as described in our Terms and Conditions under the heading " WHAT ARE THE PERMITTED AND PROHIBITED USES FOR MY DEVICE AND THE SERVICE?"
What data plans and pricing does T-Mobile Fiber offer?
T-Mobile Fiber presently offers two speed options for Broadband Internet Access Service, each at a flat monthly rate, without long-term service contracts or early termination fees.
T-Mobile Fiber does not charge customers a usage-based fee for Broadband Internet Access Service and does not employ volume-based data caps. Bandwidth is provided on a per-customer basis. The customer bandwidth is shared by all connected devices within the customer’s residence. For current pricing, please visit www.t-mobilefiber.com.
What speeds and performance can T-Mobile Fiber Broadband Internet Access Services customers expect?
The term “speed” is commonly used as a shorthand way to describe the rate at which a particular Broadband Internet Access Service can transmit data. This rate (or speed) is typically measured in the number of megabits transmitted in one second (Mbps). Some applications like email or basic web browsing do not require a high-data speed to function very well, while other activities like high-definition video streaming or transferring large data files are better experienced with higher data speeds.
Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For Broadband Internet Access Services, latency is usually expressed as the round-trip time in milliseconds (ms) that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application’s performance, while other applications, such as real-time video conferencing, require lower latency to function properly.
Based on internal analysis and projections and subject to the factors described below, T-Mobile Fiber expects gigabit plan customers will experience median symmetrical gigabit upload and download speeds up to 940 Mbps with average symmetrical upload and download speeds between 775 –940 Mbps. Latency typically will not exceed 5 ms round trip time within a metro area. T-Mobile Fiber expects customers with the 300 Mbps plan to experience download and upload speeds up to 300 Mbps when using 12 or fewer devices at once.
The speed of Broadband Internet Access Services may vary based on network or Internet congestion, your computer configuration, the capability of websites or other Internet services accessed by you, and the availability and capacity of Content Delivery Networks (“CDNs”), among other factors. Network changes, traffic volume, outages, technical limitations, building access issues, weather events, public safety needs, and other conditions may impact speeds and availability.
How can I measure my data speeds on the network?
If you’re accessing T-Mobile Fiber’s network via the eero router included in your service, the easiest way to measure your data speeds on T-Mobile Fiber’s network is by:
- Once the eero app has been set up, select “Internet” on the home screen and then select the “Run Speed Test” option to see the speed to your device.
You can repeat speed tests on your eero app at any time.
There are also online third-party speed tests that measure Internet performance. We have provided links to a few of these sites below for your reference. Please note, however, that all speed tests have limitations and flaws. Each of these tests measure limited aspects of an ISP’s speed and therefore must be seen as a guide rather than definitive measurements of performance.
These tests are heavily dependent on several of the factors outlined above, especially the customer's in-home Wi-Fi network. Therefore, these tests may not necessarily reflect the performance of the network alone.
How does T-Mobile Fiber manage the flow of data on its network (Network Management)?
T-Mobile Fiber does not discriminate against lawful Internet content, applications, services, or non-harmful devices. T-Mobile Fiber may use various tools and techniques to manage its network, deliver its service, and ensure compliance with the T-Mobile Fiber Terms and Conditions. These tools and techniques are dynamic and can and do change frequently. Network management activities may include detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses or other harmful code or content.
As our network technologies and usage of the network continue to evolve, we may implement congestion management measures or other reasonable network management without advance notice to continue to ensure a great broadband Internet access service experience for our customers. Please review this policy for updates on our practices.
Certain uses of our network are also prohibited as described in the T-Mobile Fiber Terms and Conditions under the heading “WHAT ARE THE PERMITTED AND PROHIBITED USES FOR MY DEVICE AND THE SERVICE?” See our Terms and Conditions for a list of prohibited uses.
For additional important Open Internet disclosures, including our Privacy Statement, please review the Frequently Asked Questions.
Frequently Asked Questions
Updated January 18th, 2022
What security measures does T-Mobile Fiber use to protect its Broadband Internet Access Services?
We may use a variety of physical, electronic, and procedural safeguards to protect our network from events that may negatively impact our customers’ ability to use our Broadband Internet Access Services. We monitor our network to protect against security threats, including viruses, automated attacks, worms, distributed denial of service attacks, and other potentially malicious activity. When we detect a threat, we may attempt to prevent it from spreading across our network using a variety of security measures, which may include, among other things, requiring device software updates and rerouting, prohibiting, or limiting some traffic over our network, typically until the threat is resolved.
Does T-Mobile Fiber allow customers to use non-T-Mobile Fiber devices for its Broadband Internet Access Services?
T-Mobile Fiber customer may attach any device of their choice Broadband Internet Access Service that is compatible with the network, does not violate the T-Mobile Fiber Terms and Conditions, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the network.
How does T-Mobile Fiber protect the privacy of customers using its Broadband Internet Access Services?s?
T-Mobile Fiber is committed to protecting the privacy and security of our customers' personal information. Please review our Privacy Statement at www.t-mobile.com/privacy-center/our-practices/privacy-policy to learn more.