Three children looking at devices and two adults watching television together in a living room.

Welcome to T-Mobile Fiber Support.

Get help and support for questions about your service, account, billing, and more.

Quick Links

Manage your account Icon
Manage your account.Do it all from My account—make changes to your plan, pay your bill, reset your password, and more.
Reschedule an appointment Icon
Reschedule an appointment.Set up a new installation time or reschedule a tech visit. Just sign in to My account to update your appointment. You can also chat with us if you need help.
Reschedule an appointment Icon
Reschedule an appointment.Set up a new installation time or reschedule a tech visit. Just sign in to My account to update your appointment. You can also chat with us if you need help.
Manage your account Icon
Manage your account.Do it all from My account—make changes to your plan, pay your bill, reset your password, and more.
Contact us Icon
Contact us.

Our supersmart Virtual Assistant is ready to answer your questions and help troubleshoot issues 24/7.

You can also reach our live agents 7 days a week between the hours of 7 a.m. and 3 a.m. ET. Chat now

Get the app.

Get the app to manage your router and home network

Easily manage your router and home network—right from your smartphone. Update Wi-Fi settings, monitor device status, run speed tests, and more.

After you’re all set up with T-Mobile Fiber, the easiest way to manage your network is using the right mobile app.

Google Nest Wifi Pro

Google Nest app

If you're using this router, we recommend downloading its app.

Google Nest App StoreGoogle Nest Play Store

eero Pro 6

Eero app

If you're using this router, we recommend downloading its app.
Eero Pro 6 App StoreEero Pro 6 Play Store

Troubleshoot common router issues.

Get detailed help to diagnose and resolve problems with your router.
Select your router to get started.

Top FAQ

What does it mean if the light on my router is red?

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Why wasn’t my payment received?

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How do I view or change my network password?

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How do I troubleshoot issues with my router?

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How do I restart my router?

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When will T-Mobile Fiber internet be available in my area?

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